Frequently Asked Questions

You can easily book online through our reservation portal, or contact us directly via phone or email for personalized assistance.

For guaranteed availability, we recommend booking at least 24 hours in advance. However, we are happy to accommodate last-minute requests when possible.

Yes, you can modify your reservation by contacting us directly. We will make every effort to accommodate changes, subject to availability.

 We accept all major credit cards and online payments. Corporate clients can also set up billing accounts for ongoing services.

No, our pricing is transparent with no hidden fees. The rate you see at booking is what you pay.

Yes, we offer tailored packages for corporate clients and frequent travelers. Contact us to learn more about our pricing plans.

All our chauffeurs are fully licensed, insured, and trained to the highest industry standards. They are also English-proficient and expert navigators.

Safety is our top priority. Our Vehicles undergo rigorous inspections, and all chauffeurs aRe trained to follow the highest safety protocols.

Our fleet consists of top-of-the-line vehicles no older than two years.

Yes, many of our vehicles include amenities such as Wi-Fi, bottled water, and climate control for your comfort.

Yes, we provide electric luxury vehicles for clients seeking sustainable travel solutions.

We operate in New York City, New Jersey, Connecticut, Long Island, Upstate New York, and Pennsylvania. For requests beyond these areas, please contact us to make special arrangements. 

Yes, we provide airport transfers to and from all major airports in our service regions. Our chauffeurs will arrive 15 minutes early to ensure a stress-free experience. 

Cancellations are accepted up to 12 hours before the scheduled pick-up time without penalty. For cancellations within 12 hours, a cancellation fee may apply. 

You can cancel or modify your booking by contacting us via phone or email.